Privacy Policy at LuckyWave

Last update: 27.04.2023

General

Under gambling regulations, LuckyWave Casino acts as a data controller and are legally required to process player data so that players can take part in games and use related services. This Privacy Policy sets out which personal data we collect, the reasons for collecting it and the ways we use it.

Registering a Player Account on the Website means you accept this Privacy Policy. If you disagree with it, or you are unwilling to provide the personal information we need, please do not use the Website.

This Policy forms an agreement between you and the Company. We may update it from time to time. We will try to tell you about changes, but we advise you to check this page regularly. If you keep using the Website or its services after a change, you accept the updated Policy.

Information We Collect

The personal information we may ask for and process includes, among other things:

• Details you enter in the registration forms or later send us through the Website or by email, for example your first and last name, date of birth, email address and phone number.
• Your communication with us through the Website, email, web chat or any other channel.
• The full transaction history of your Player Account, whether it happens on the Website(s) or through other channels.
• Login records and related technical data, including traffic data, GeoIP location, browser and device details, weblogs, activity logs and other traffic information stored in our systems.
• Documents and evidence we reasonably request to verify your account, handle deposits and withdrawals and carry out anti-fraud checks, either on our own initiative or because the law requires it. These may include passport scans, payment slips and bank statements.
• Answers to surveys and any other customer feedback exercises we run from time to time.

How We Use Your Information

We process the information we collect in order to provide our services. Specifically, we use it to:

• Process your bets and transactions, including payments by card and online payment systems.
• Give you access to games and the related services you request on the Website.
• Provide customer support, for example help with setting up and managing your account.
• Carry out identity and other verification checks.
• Send registered players information about our promotions, or promotions from selected business partners, associates and affiliates, but only where the player has expressly agreed to receive such material.
• Meet our legal obligations, including anti-money laundering (AML) and counter-terrorist financing (CFT) rules.
• Monitor and investigate transactions to prevent fraud, abuse of terms, money laundering and other unlawful or irregular gaming activity.
• Study customer trends through market research (taking part in surveys is voluntary, and you may decline at any time).
• Carry out research and statistical analysis using aggregated data.

Marketing Communication

Unless you have opted out, we may use your personal information, including your email address and phone number, to send you marketing about products, services and promotions. This can include offers from our business partners, such as casino game providers.

You can stop receiving marketing at any time in your Player Account settings or by writing to [email protected].

Also note that if you accept a contest prize or winnings from us, you agree that we may use your name or nickname in advertising and promotions without further payment, unless the law forbids this.

Obtaining Personal Information

We do not collect personal information about you without your knowledge. However, some data may be gathered automatically when you use our services and interact with us.

We may also lawfully receive personal information from online vendors and service providers, such as fraud prevention companies. We also reserve the right to use third-party providers for technical support, for processing your online transactions and for supplying gaming content.

These vendors, providers and third-party e-commerce services may give us access to information you supply to them. Any information obtained this way will be used and protected as described in this Policy. Information you provide will be shared with third parties outside the Company only as this Policy allows, and we will take the steps needed to ensure our contracts with service providers keep your private information protected.

Data Recipients

We may share the information you give us with other companies in our group and with our business partners. This includes our parent companies, their parent companies, all of their subsidiaries and other firms we work with under the necessary agreements. Your data may be processed by the Company or by another group entity, which may in turn use a third party for that processing.

Company staff also have access to your personal information where their duties require it. This includes the Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers and certain other employees.

Every employee with access to player data, or involved in processing it, has signed a confidentiality agreement committing them to keep it confidential in line with the applicable gaming, data protection and privacy laws.

Releasing Data to Third Parties

We do not sell or rent your personal data.

We may disclose your personal information where a law, regulation, subpoena or warrant requires it. We may also share it with a regulator or law enforcement agency if we consider this necessary to protect the legitimate interests of the Company, its customers or another party.

Personal data will be disclosed to third parties only:

• Where the law requires it.
• To meet our legal and regulatory duties towards the relevant licensing and regulatory authorities, and any other duties under applicable legislation or towards regulators in other jurisdictions.
• Where the Company considers disclosure necessary to protect the safety of the Company, the player or others, to investigate fraud or to answer a government request.
• Where our marketing service providers need the data to do their work.
• To any other third party.

We use third-party providers to process a limited amount of personal data for us. These providers support the Website, particularly with hosting and operation, marketing, analytics, site improvements and email newsletters. We will make sure any transfer of personal data to a recipient complies with the applicable data protection legislation.

The Website may also feature social media functions, such as “share” or “like” buttons, supplied by platforms like Facebook. Data collected through them is governed by the privacy policy of the platform concerned.

If we acquire other businesses, we may also pass on personal data. If the Company’s structure changes, for example through a merger, acquisition or partial acquisition, your personal data will very likely form part of the sale or transfer. In line with our Policy, we will notify players by email before such a transfer takes place.

Our content may link to third-party websites for reference. We are not responsible for their content, which may come with its own privacy policy and data processing terms.

Data Retention

As our Terms and Conditions state, both you and the Casino may close your Player Account at any time. After closure, we keep your personal data for as long as the law requires. During that time it will be used only if competent authorities need it for enquiries into financial or tax records, fraud, money laundering or other illegal activity.

We may also keep anonymised data derived from your information to improve our content and marketing communications, provided no automated decision-making is involved.

Please note that anti-money laundering rules require us to keep the personal data you provided at registration, and any data generated while your account was active, for at least five years from your last transaction or the closure of your account, whichever applies.

Security of Your Data

We acknowledge that, when we collect and process your personal information to manage your Player Account, we are subject to strict legal requirements on data protection.

We therefore work to protect your information and respect your privacy in line with good business practice and applicable regulations. We are committed to secure services and take all reasonable precautions to keep the data you submit safe.

Your Player Account can only be accessed with your unique ID and password. You can also enable two-factor authentication (2FA) to guard against unauthorised access. You are responsible for keeping your login details confidential and preventing anyone else from using them.

Cookie Policy

When you visit the Website, our system automatically records details of your visit, such as your browser, IP address and the site that referred you. This may happen together with our platform providers and partners, who may also send us general demographic or usage data about Website visitors. We do not use automatically collected data to identify you personally unless we have your additional consent.

To gather this information we use cookies and similar tracking tools. Cookies are small text files saved on your computer or device when you visit our pages. Some are essential for the Website to work, while others improve your experience and help us deliver a better service. The cookies we use are:

Required cookies: support navigation and core functions of the Website, such as access to member areas.

Functional cookies: let us analyse how you use the Website and what you choose on it (for example your session key, language or region), so we can remember your settings and personalise your experience.

Advertising cookies: help us measure how effective our content marketing is. Our partners provide these cookies to track visits and new player registrations that come from advertising. We do not share personal details such as your name or email with affiliated partners, apart from visit data collected directly by these cookies. However, providers may combine your visit data with personal information they hold from other sources. That external processing is governed by the providers’ own privacy notices and policies.

We also use third-party service providers that set their own cookies on the Website so they can deliver their services to us. These include tracking your activity to improve your experience and measuring the effectiveness of the Website and of our marketing campaigns.

Most browsers accept cookies automatically. You can block some or all cookies, or delete ones already set, by changing your browser settings. We recommend against this, as it may limit how you can use the Website.